Effective Date: 14 August 2026

Coverage Region: Australia (unless otherwise stated)

Distributor: Banksia Tech Pty Ltd, authorised distributor of Syrebo rehabilitation devices and the ProFes system.

1. Scope of Warranty

1.1. This warranty covers manufacturing defects in materials and workmanship under normal use in accordance with the product documentation supplied with each unit.

1.2. It applies only to the original purchaser (end-user) and is non-transferable.

1.3. “Normal use” means use in a rehabilitation, clinical, or home-based therapy setting as described in the relevant user manual, and not subject to misuse, neglect, abuse, modification, unauthorised repair, or use in a manner inconsistent with the intended purpose.

1.4. Consumable parts, wear-and-tear items, accessories (unless explicitly included), and cosmetic damage (such as scratches, dents, or fading) are excluded unless otherwise stated.

1.5. The warranty period begins on the date of original purchase (as shown on the invoice or proof of purchase).

2. Standard Warranty Periods by Product

2.1 Syrebo Products

Syrebo “Hanson – Soft Robotic Glove System”

Control Unit: 12-month standard warranty from date of purchase.

Glove Component: 3-month standard warranty recognising the glove as a high-use consumable item subject to wear and tear.

Syrebo “Dexter – Dynamic Arm Support”

12-month standard warranty from date of purchase.

Syrebo “Henry – Hand Robotic Rehabilitation System”

12-month standard warranty (included at no additional cost).

Syrebo “Alexis – Upper Limb Rehabilitation Robot”

18-month (1.5-year) standard warranty from date of purchase.

2.2 ProFes Products

Stillwell ProFes System

24-month (2-year) standard warranty from date of purchase, covering the system and its included components.

3. Warranty Extension Options

3.1. Customers may purchase extended warranty coverage beyond the standard period, subject to the following terms:

·       Alexis: Additional years beyond the included 18-month warranty may be purchased at $1,750 per year. The maximum additional extension period is 2.5 years, providing a total coverage period of up to 4 years.

·       Henry: Additional years beyond the included 12-month warranty may be purchased at $750 per year.

·       Dexter, Hanson and ProFes: No extended warranty options are currently available beyond the standard periods outlined above.

3.2. To activate an extended warranty, the purchaser must elect to purchase the extension at the point of original sale, pay the applicable extension fee, and register the extension in writing at that time. Coverage under the extension begins immediately after the standard warranty period ends and continues for the additional term purchased.

3.3. Extended warranty coverage is subject to all terms and conditions of this policy and must be continuous. Lapses or non-payment will void the extension.

4. What the Warranty Covers

During the applicable warranty period (standard and any extended term purchased), Banksia Tech will, at its discretion:

·       Repair defective parts using new or refurbished components; or

·       Replace the product (or the defective part) with a new or equivalent model; or

·       Refund the original purchase price if repair or replacement is not feasible.

Coverage includes:

·       Defects in materials or workmanship under normal use;

·       Parts and labour required for the repair or replacement (excluding shipping, unless otherwise agreed).

5. What the Warranty Does Not Cover

The warranty does not apply to:

·       Damage or defects caused by accidents, misuse, neglect, improper installation, unauthorised repairs, or modification;

·       Operation outside recommended environmental conditions (e.g. humidity, temperature, exposure to liquids);

·       Cosmetic damage such as scratches, dents, or fading;

·       Consumable components, including but not limited to gloves, straps, electrodes, pads, and batteries, unless they fail prematurely due to manufacturing defect;

·       Shipping damage after delivery, unless notified immediately and verified by Banksia Tech;

·       Products with altered, removed, or defaced serial numbers or identification labels;

·       Software or firmware issues resulting from unauthorised modification or non-standard updates;

·       Failure to follow operating, cleaning, or maintenance instructions.

6. Making a Warranty Claim

To make a warranty claim, the purchaser must:

·       Contact Banksia Tech via the support details on the invoice or company website, providing proof of purchase, the product serial number, a description of the fault and date of occurrence, and photographs or video evidence if applicable;

·       Return or ship the product (or component) to Banksia Tech or its authorised service centre at the purchaser’s expense, unless otherwise agreed.

Banksia Tech will inspect and evaluate the claim, notify the purchaser of findings, and confirm whether the claim is covered.

If covered, Banksia Tech will repair or replace the item at no cost for parts and labour (excluding outbound freight).

If not covered, a repair or replacement quote will be issued, and work will proceed only upon written approval from the purchaser.

7. Limitations and Liability

7.1. This warranty is the sole and exclusive warranty offered by Banksia Tech in respect of the products covered by it, and supersedes all prior warranties or representations.

7.2. Except as required under Australian Consumer Law, all implied warranties (including merchantability or fitness for purpose) are excluded.

7.3. Neither Banksia Tech nor the product manufacturer shall be liable for any indirect, incidental, or consequential loss, including but not limited to loss of profits, downtime, loss of data, or substitute equipment costs.

7.4. Some jurisdictions do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply in certain cases.

7.5. The maximum liability of Banksia Tech under this policy shall not exceed the original purchase price of the product.

8. Transfer, Re-sale and Ownership

8.1. This warranty applies only to the original purchaser and cannot be transferred unless authorised in writing by Banksia Tech.

8.2. If the product is resold or transferred without such authorisation, the warranty immediately becomes void.

9. Maintenance, Care and Precautions

9.1. The purchaser must follow all user manuals, maintenance instructions, and environmental requirements supplied with the product.

9.2. Routine care, cleaning, calibration, and software updates should be performed as recommended by the product manufacturer and Banksia Tech.

9.3. Failure to follow maintenance or safety instructions may void the warranty.

10. General Terms

10.1. This warranty is governed by the laws of the State of Victoria, Australia, and applicable Australian federal laws.

10.2. If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

10.3. Banksia Tech reserves the right to update this policy from time to time. Any revisions will not affect claims already lodged under a prior version.